SERAP Online > User Guide > Technical FAQ


Technical FAQ 

Account registration

Account activation

Logging in

Forgot password

Text formatting

Text missing or deleted

Downloads

Uploads

Modification

Extension or variation

 

Account registration

Account registration is the first step required to use SERAP Online. 

Go to http://serap.det.nsw.edu.au

Click on Researcher Login; this is in the top right of your screen

Click Create New Account

Type in your email address in the first box

Type in a password into the next box; this is the password you will use to access your researcher account

Type in the same password in the third box

Click Register

You will receive an email with a link to activate your account

 

If these steps are unsuccessful, there are several possible reasons.

 

You are already registered with SERAP Online

Activate your account.

 

You have already activated your account

Log in from the Researcher Login page.

You will require the password you used to register your account; you may reset your password if you have forgotten it.

 

You used SERAP prior to 2015

You are automatically registered for SERAP Online with the email address you provided with your application.

The first time you attempt to use the new SERAP Online, you will need to reset your password to access to your account.

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Account activation

Once you have registered for SERAP Online, you will need to activate your researcher account.

Open the email from SERAP Online

Click on link in the email (or copy and paste it into a browser); you will be directed to the account activation screen of SERAP Online

Follow the instructions on the screen

 

If these steps are unsuccessful, there are several possible reasons.

 

The activation email is in your spam or junk folder

If you find the email there, add serap@det.nsw.edu.au to your email account's safe list so you can receive future emails from SERAP Online.

 

You have accidentally deleted the email from SERAP Online

Request the activation email to be resent by attempting to log in on the Researcher Login page of SERAP Online.

You will be prompted to resend the activation email.

 

You typed your email address incorrectly

Try the registration process again.

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Logging in

Logging in to your researcher account

Go to http://serap.det.nsw.edu.au

Click on Researcher Login; this is in the top right of your screen

Enter your email address

Enter your researcher account password

Click Login

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Logging in with a SERAP number

This option is available for research teams who are working together on a SERAP. After the principal researcher has created a SERAP application from their researcher dashboard and assigned a SERAP password.

Please note that if you submitted your SERAP prior to 2015 the principal researcher must first reset their researcher password in order to re-activate their account.

Go to http://serap.det.nsw.edu.au

Click on Researcher Login; this is in the top right of your screen

Click Login using SERAP No.

Enter the SERAP number

Enter the SERAP password

Click Login

 

If these steps are unsuccessful, there are several possible reasons.

 

You have not yet registered for SERAP Online

Register with SERAP Online.

 

You have not yet activated your SERAP Online account

Activate your account.

 

You have entered the wrong password

The principal researcher can reset their password.

They can then reset the password for the SERAP, so that it can be shared with other team members who wish to login using the SERAP number.

 

You used SERAP prior to 2015

You are automatically registered for SERAP Online with the email address you provided with your application.

The first time you attempt to use the new SERAP Online, you will need to reset your password to access to your account.

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Forgot password

If you have used SERAP prior to 2015 or your have already activated your account but cannot log in, you may need to reset your password. This is a simple process designed to keep your information secure.

Go to http://serap.det.nsw.edu.au

Click on Researcher Login; this is in the top right of your screen

Click Reset your password?

Type in your email address 

Click Submit

You will receive an email with a link to reset your password

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Text formatting

If you are copying text from a word processing application, such as Microsoft Word, or from a PDF document, you may experience formatting inconsistencies. Follow these steps then use the built-in formatting features of SERAP Online, if required.

Windows

Go to your Word document (or PDF file)

Select the text you wish to copy

Hold your mouse pointer over the selected text

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click Copy (in a PDF, click Copy With Formatting)

Click inside the target SERAP Online text box

Hold down the following 3 keys at the same time: CTRL - SHIFT - V

If these steps are unsuccessful, try the following.

Go to your Word document (or PDF file)

Select the text you wish to copy

Hold your mouse pointer over the selected text

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click Copy (in a PDF, click Copy With Formatting)

Click on the Start menu; it is in the bottom left corner of your screen

Type the word Notepad

Hit the Enter key; a Notepad window will open up

Hold your mouse pointer over the empty Notepad window

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click Paste; your text should no longer have any formatting

Select all of the text in Notepad

Hold your mouse pointer over the selected text

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click Copy

Navigate back to the browser where you are completing your SERAP application

Click inside the target SERAP Online text box

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click Paste

 

Mac

Go to your Word document (or PDF file)

Select the text you wish to copy

Hold your mouse pointer over the selected text

Hold down the Command key on your keyboard while clicking your mouse button once (or your mousepad if you are using a Macbook); a small menu will appear next to your mouse pointer

Click Copy (in a PDF, click Copy With Formatting)

Click inside the target SERAP Online text box

Hold down the following 4 keys at the same time: Command - SHIFT - OPTION - V

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Text missing or deleted

Problems with text missing after saving, particularly in the Benefits and Methdology sections, is likely due to residual formatting that is in the background of your application. Usually this is caused by copying and pasting from Word or a PDF, even if this text is subsequently removed and replaced with new, unformatted text.

Go to your SERAP Online application

Go to the area of the application where your text edits are being deleted, such as the Benefits and Methdology sections

Look at the formatting toolbar on the top of the text box

Click on the right-most button on the toolbar </>

The textbox should now turn pink and contain formatting

Click inside the textbox and select all by clicking CTRL - A (or Command - A, if on a Mac)

Click the Delete or Backspace button on your keyboard

The formatting and any text that was present before should now be removed

Click </> to return to the text editing screen

Click Save & Next to save your changes

Repeat for any other sections, as needed

Once these sections are clear, you can add your text again. You should then following the instructions provided above if you need to copy and paste text into the application.

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Downloads 

If you experience problems downloading documents from SERAP Online, try the following suggestions, based on standard computer settings. Your computer may have a different configuration. If these suggestions do not solve your problem, we recommend searching through internet forums where others may have posted more specific solutions.

File will not download

Windows

Hold your mouse pointer over the Download button

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click the option to Save link as…

A window will open up to allow you to save the document on your computer; select the folder where you normally save your research documents

Click the Save button

 

Mac

Hold your mouse pointer over the Download button

Hold down the Command key on your keyboard while clicking your mouse button once (or your mousepad if you are using a Macbook); a small menu will appear next to your mouse pointer

Click the option to Save link as…

A window will open up to allow you to save the document on your computer; select the folder where you normally save your research documents

Click the Save button

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Cannot locate downloaded file

Windows

Click on the Start menu; it is in the bottom left corner of your screen

Type the word Downloads

Hit the Enter key; an Explorer window will open up

Click once on the column heading that says Date

The downloaded file should at the top of the list; double-click it to open

Click File, Save as...

Save the file in the same folder you normally save  your research documents

Click the Save button

If you cannot find your file, your browser may be set to store downloads in a different place. To find them, try to search for the file name of the downloaded file by following these steps:

Click on the Start menu; it is in the bottom left corner of your screen

Type the name of the file

The file should appear at the top of the search results

Hit the Enter key; the file should open

Click File, Save as...

Save the file in the same folder you normally save  your research documents

Click the Save button

 

Mac

Double-click on your Finder icon; it is in your dock at the bottom of your screen

A Finder window will open up

Click on Downloads, on the left side of the Finder window under Favorites

Click once on the column that says Date Modified 

The downloaded file should at the top of the list; double-click it to open

Click File, Save as...

Save the file in the same folder you normally save  your research documents

Click the Save button  

If you are using the Safari browser and your files are not in this location, try these steps:

Double-click on the Safari icon; it is in your dock at the bottom of your screen 

A browser window will open up

Click on Safari in the top left of the screen

Click on Preferences

A window will appear which says General

Look down to where it says Save downloaded files to: _______

That is where you will find the downloaded file

Navigate to that location by going to your Finder, using the steps provided above

For other browsers, the steps to take will be similar to the Windows instructions 

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Uploads

Cannot locate file to upload

Windows

Click on the Start menu; it is in the bottom left corner of your screen

Type the name of the file, or part of it

The file should appear in the list of search results, under Documents

Hold your mouse pointer over the file name

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click the option to Open file location

An Explorer window will open

The address bar at the top will show you where your file is located 

 

Mac

Double-click on your Finder icon; it is in your dock at the bottom of your screen

A Finder window will open up

Click on All My Files, on the left side of the Finder window under Favorites

Type the name of the file, or part of it

Type Enter

The file should now appear in the list of search results

Look in the Where column; this is where your file is located

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File is not accepted for uploading

The most typical reason for difficulty uploading files is because of the way your files are named. Ensure that you: 

  • Use only letters and numbers
  • Do not use any spaces
  • Do not use non-alphanumerical characters (such as full-stops, apostrophes, question marks and parentheses)

To rename your files, follow these steps: 

Windows

Close the document, if you have it open

Go to the Explorer window and navigate to the file you want to upload

Hold your mouse pointer over the icon or name of the file

Right-click your mouse once; a small menu will appear next to your mouse pointer

Click Rename; the name of the file should now be highlighted and the cursor will be blinking

Type the new file name; this will replace the original

Type Enter 

 

Mac

Close the document, if you have it open

Go to the Finder and navigate to the file you want to upload

Click once on the icon or name of the file

Type Enter; the name of the file should now be highlighted and the cursor will be blinking

Type in the new file name; this will replace the original

Type Enter  

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Modification

You may receive an email from SERAP Online asking for your response to some issues that assessors raised about your application. You can respond to these issues via SERAP Online.

Click on the link in the email to access SERAP Online; you will be prompted to log in

Click Assessment response

You will see a table with one or more suggestions, each shown in a separate row

You are required to respond to each of the suggestions; you have the opportunity to explain whether you do or do not agree with them

For each row, click on Response

Select Yes or No to indicate whether you accept the suggestion

Provide a comment to explain your response

If you have been asked to modify a document, you may upload it by clicking Add document

Should you change your mind, you may edit your responses by clicking Edit response

When you’re ready, click Submit assessment response

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Extension or variation

In the case that your research approval period needs to be extended, the researchers interacting with children on your team have changed, or you have made substantial changes to your research plans, you will be required to apply for an extension or variation via SERAP Online. In all cases, evidence of up-to-date ethics approval is required.

If your SERAP was submitted prior to 2015, please contact the SERAP team first.

Extension

Go to http://serap.det.nsw.edu.au

Click on Researcher Login to log in; this is in the top right of your screen

Click Browse my SERAPs; if you are not taken straight to the SERAP, select it from the table by clicking Details

Click Actions; this is in the bar at the top of the screen

Click Apply for an Extension

Enter your requested extension date by clicking in the empty text box and navigating the calendar or type in a date (YYYY-MM-DD)

Type in a reason for your extension request

Upload your current ethics approval

Click Apply

Please note that the extension request date is a guide for the SERAP team, not a guaranteed date.

Variation

Where significant changes to the approved research project are proposed, a formal application to vary the project is required. New ethics approval letters, covering the changes to be made along with new information sheets and consent forms, should also be provided (where applicable). 

Go to http://serap.det.nsw.edu.au

Click on Researcher Login to log in; this is in the top right of your screen

Click Browse my SERAPs; if you are not taken straight to the SERAP, select it from the table by clicking Details

Click Actions; this is in the bar at the top of the screen

Click Apply for a Variation

Type in a description for the variation that is being sought

Type in the reason for the variation request

Upload your current ethics approval

Click Apply

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